Refund Policy
Refund & Return Policy
Melt — Return & Refund Policy
Last Updated: 11/8/2026
THE 30-NIGHT MONEY-BACK GUARANTEE
We stand behind our Products. If Melt doesn't work for you, tell us within 30 days of delivery and we'll refund the purchase price.
We want you to actually try it. Unlike most supplement guarantees, we do not require the pouch to be unopened. Open it, use it, see how it goes — and if it isn't for you, send back what's left and we'll refund you.
By completing a purchase on our Website, you acknowledge and agree to this Refund Policy, including all eligibility requirements and limitations. This policy is in addition to, and does not limit, your statutory rights — see Section 10.
1. Eligibility for Refunds
To be eligible for a refund under the 30-Night Guarantee, all of the following must be met:
- Your refund request is submitted within thirty (30) days of the confirmed delivery date;
- You return the Product — including any remaining gummies and the original pouch — to the address we provide in your return authorization;
- Return shipping is at your own cost, unless the item was defective, damaged, or incorrect (see Section 4);
- Original shipping and handling fees are non-refundable;
- The guarantee is limited to one claim per household.
Partially used Products are eligible. Empty or discarded packaging is not — we need to receive the returned item to process the refund.
Requests submitted more than 30 days after the confirmed delivery date are not eligible under this guarantee. Carrier delivery confirmation to the address you provided establishes the start of the 30-day window, including where no signature was obtained.
2. Not Eligible
The following are not eligible for a refund under the 30-Night Guarantee:
- Requests submitted outside the 30-day window;
- Products returned without prior return authorization from us;
- Products we do not receive back (we strongly recommend a tracked service);
- Second and subsequent claims from the same household;
- Products purchased from any seller other than meltinbed.com. We do not sell through Amazon, eBay, or any third-party marketplace. Products bought elsewhere are not genuine and are not covered.
This Section does not apply to defective, damaged, or incorrect items, or to any claim under the consumer law of your country.
3. Subscriptions
We do not currently offer subscriptions or automatically recurring orders. All orders are one-time purchases. You will not be charged again unless you place a new order.
If we introduce a subscription option in the future, its refund terms will be disclosed separately before you enrol.
4. Defective, Damaged, or Incorrect Items
If your Product arrives damaged, defective, or is not what you ordered, contact support@meltinbed.com within fourteen (14) days of delivery with your order number and photographs.
- You do not need to return the item.
- We will send a replacement or issue a full refund, at your choice.
- We cover all costs, including original shipping. You pay nothing.
This is separate from the 30-Night Guarantee and does not use up your one claim per household.
5. Order Cancellations
You may cancel a one-time order within two (2) hours of purchase by emailing support@meltinbed.com. After that, orders enter fulfilment and cannot be cancelled.
If your order has already shipped, refuse delivery or contact us — the 30-Night Guarantee applies. No cancellation fee is charged.
6. How to Request a Refund
- Email support@meltinbed.com with your order number and the reason for your request.
- We will respond within 3 business days with return authorization and the return address. Do not ship anything back before you receive this — unauthorized returns cannot be tracked to your order.
- Ship the item using a carrier with tracking. Keep your tracking number.
- Once we receive and inspect the return, your refund is processed within 10 business days to your original payment method.
- You'll get a confirmation email when the refund is issued. Bank and card posting times vary and are outside our control.
7. Lost or Undelivered Packages
If your package hasn't arrived within the estimated delivery window, contact support@meltinbed.com and we'll open a carrier investigation.
- For domestic orders, allow 7 business days past the estimate before contacting us.
- For international orders, allow 14 business days.
Where a carrier investigation confirms the package was lost, we will replace it or refund it in full at no cost to you. We are not responsible for packages delivered to an incorrect address supplied by you, or for packages marked delivered and subsequently taken from the delivery location — though we will assist with the carrier claim.
If you are a consumer in the UK, Australia, New Zealand, or Canada, goods remain at our risk until they come into your physical possession.
8. Shipping Costs
Original shipping and handling fees are non-refundable on 30-Night Guarantee claims. Return shipping is your responsibility.
Where an item is defective, damaged, or incorrect, or where you exercise a statutory cancellation right that requires it, we cover all shipping costs in both directions.
Customers outside the United States are responsible for customs duties and import taxes. These are levied by your government, not by us, and we cannot refund duties already paid — you may be able to reclaim them directly from your customs authority on a returned item.
9. Discreet Returns
Returns are handled by our team the same way orders are shipped: discreetly. The return address we provide is a fulfilment address and does not identify the contents.
10. Your Statutory Rights
This policy is offered in addition to your legal rights, not instead of them. Nothing here limits any right that cannot be excluded under the law of your country.
10.1 United Kingdom
Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving the goods for a refund of the purchase price and standard delivery cost. You must return the goods within 14 days of telling us and you bear the cost of return.
Exception: this statutory right does not apply to sealed goods unsuitable for return for health or hygiene reasons once unsealed after delivery. If you have opened the pouch, the statutory 14-day right no longer applies — but our 30-Night Guarantee still does.
Your rights under the Consumer Rights Act 2015 for goods that are faulty, not as described, or not of satisfactory quality are unaffected.
10.2 Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
10.3 New Zealand
The Consumer Guarantees Act 1993 applies and nothing in this policy limits your rights under it.
10.4 Canada
Your provincial or territorial consumer protection legislation applies and nothing in this policy limits rights that cannot be waived under it.
10.5 United States
Some states provide additional consumer remedies. Nothing in this policy limits any right you have under applicable state law.
11. Policy Amendments
We may update this policy at any time. Changes take effect on publication and apply to orders placed after that date. The policy in force when you placed your order governs that order.
12. Contact
Melt PalmScale LLC 30 N Gould St Ste R Sheridan, WY 82801 United States
Email: support@meltinbed.com
For all refund and return enquiries, email us — we answer every message within 3 business days.