Refund Policy
Refund & Return Policy
Melt — Return & Refund Policy
Last Updated: September 27, 2026
THE 30-DAY MONEY-BACK GUARANTEE
We stand behind our Products. If Melt doesn't work for you, tell us within 30 days of delivery and we'll refund the purchase price.
Keep the pouch. You don't need to send anything back. Open it, use it, see how it goes — and if it isn't for you, email us and we'll refund you.
By completing a purchase on our Website, you acknowledge and agree to this Refund Policy, including all eligibility requirements and limitations. This policy is in addition to, and does not limit, your statutory rights — see Section 10.
1. Eligibility for Refunds
To be eligible for a refund under the 30-Day Money-Back Guarantee, all of the following must be met:
- Your refund request is submitted within thirty (30) days of the confirmed delivery date;
- Your request is sent to support@meltinbed.com with your order number;
- Original shipping and handling fees are non-refundable;
- The guarantee is limited to one claim per household.
You do not need to return the Product, opened or unopened.
Requests submitted more than 30 days after the confirmed delivery date are not eligible under this guarantee. Carrier delivery confirmation to the address you provided establishes the start of the 30-day window, including where no signature was obtained.
2. Not Eligible
The following are not eligible for a refund under the 30-Day Money-Back Guarantee:
- Requests submitted outside the 30-day window;
- Second and subsequent claims from the same household;
- Products purchased from any seller other than meltinbed.com. We do not sell through Amazon, eBay, or any third-party marketplace. Products bought elsewhere are not genuine and are not covered.
This Section does not apply to defective, damaged, or incorrect items, or to any claim under the consumer law of your country.
3. Subscriptions
We offer subscriptions. Your order renews automatically at the price and interval shown at checkout until you cancel. You can cancel anytime. Cancelling a subscription stops future renewals; on its own it is not a request to refund an order that has already been charged. To request a refund for an order you have already paid for, contact support@meltinbed.com and follow the steps in this policy.
4. Defective, Damaged, or Incorrect Items
If your Product arrives damaged, defective, or is not what you ordered, contact support@meltinbed.com within fourteen (14) days of delivery with your order number and photographs.
- You do not need to return the item.
- We will send a replacement or issue a full refund, at your choice.
- We cover all costs, including original shipping. You pay nothing.
This is separate from the 30-Day Money-Back Guarantee and does not use up your one claim per household.
5. Order Cancellations
You may cancel an order within two (2) hours of purchase by emailing support@meltinbed.com. After that, orders enter fulfilment and cannot be cancelled.
If your order has already shipped, refuse delivery or contact us — the 30-Day Money-Back Guarantee applies. No cancellation fee is charged.
6. How to Request a Refund
- Email support@meltinbed.com with your order number and the reason for your request.
- We will confirm your request within 3 business days. Nothing needs to be shipped back.
- Your refund is processed within 10 business days of our confirmation, to your original payment method.
- You'll get a confirmation email when the refund is issued. Bank and card posting times vary and are outside our control.
7. Lost or Undelivered Packages
If your package hasn't arrived within the estimated delivery window, contact support@meltinbed.com and we'll open a carrier investigation.
- For domestic orders, allow 7 business days past the estimate before contacting us.
- For international orders, allow 14 business days.
Where a carrier investigation confirms the package was lost, we will replace it or refund it in full at no cost to you. We are not responsible for packages delivered to an incorrect address supplied by you, or for packages marked delivered and subsequently taken from the delivery location — though we will assist with the carrier claim.
If you are a consumer in the UK, Australia, New Zealand, or Canada, goods remain at our risk until they come into your physical possession.
8. Shipping Costs
Original shipping and handling fees are non-refundable on 30-Day Money-Back Guarantee claims. There is no return shipping, because nothing needs to be returned.
Where an item is defective, damaged, or incorrect, we refund original shipping as well. Where you exercise a statutory cancellation right that requires the goods to be returned, the costs are handled as that law provides (see Section 10).
Customers outside the United States are responsible for customs duties and import taxes. These are levied by your government, not by us, and we cannot refund duties already paid.
9. Discreet by Design
Orders ship in plain packaging. Because our guarantee needs no return, there is no package to send back and nothing for anyone else to see.
10. Your Statutory Rights
This policy is offered in addition to your legal rights, not instead of them. Nothing here limits any right that cannot be excluded under the law of your country.
10.1 United Kingdom
Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving the goods for a refund of the purchase price and standard delivery cost. Under that statutory right you must return the goods within 14 days of telling us and you bear the cost of return.
Exception: this statutory right does not apply to sealed goods unsuitable for return for health or hygiene reasons once unsealed after delivery. If you have opened the pouch, the statutory 14-day right no longer applies — but our 30-Day Money-Back Guarantee still does, with no return needed.
Your rights under the Consumer Rights Act 2015 for goods that are faulty, not as described, or not of satisfactory quality are unaffected.
10.2 Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
10.3 New Zealand
The Consumer Guarantees Act 1993 applies and nothing in this policy limits your rights under it.
10.4 Canada
Your provincial or territorial consumer protection legislation applies and nothing in this policy limits rights that cannot be waived under it.
10.5 United States
Some states provide additional consumer remedies. Nothing in this policy limits any right you have under applicable state law.
11. Policy Amendments
We may update this policy at any time. Changes take effect on publication and apply to orders placed after that date. The policy in force when you placed your order governs that order.
12. Contact
Melt · PalmScale LLC · 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@meltinbed.com
For all refund enquiries, email us — we answer every message within 3 business days.