Shipping Policy
# Shipping Policy
**Melt — Shipping Policy**
Last Updated: 11/8/2026
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## Overview
PalmScale LLC, trading as Melt, ships to customers in the **United States, Canada, United Kingdom, Australia, and New Zealand**. All orders are subject to the terms below.
If your country is not listed, we do not currently ship there. We'll update this page when that changes.
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## Discreet Packaging
Every order ships in a plain, unmarked outer package.
- Nothing on the outside identifies the Product or its category
- The sender name on the label is neutral and does not say "Melt"
- No branding, no imagery, no product description on the exterior
- The customs declaration on international orders reads "dietary supplement"
- Your card statement shows a discreet descriptor, shown at checkout before you pay
Nobody handling your parcel will know what's inside.
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## Processing Time
Orders are processed within **1 business day** of payment confirmation, excluding weekends and public holidays. Orders placed after 12:00 PM MT are typically processed the next business day.
You'll get a confirmation email when you order, and a second email with tracking when it ships.
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## United States
### Delivery estimates
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 3 to 5 business days | **Free on every order** |
| Expedited | 2 to 3 business days | Calculated at checkout |
**Free standard shipping on all US orders. No minimum spend.**
### Coverage
We ship to all 50 states, Washington D.C., and US territories including Puerto Rico, Guam, the US Virgin Islands, and the Northern Mariana Islands.
PO Box and APO/FPO/DPO military addresses are accepted for standard shipping.
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## International
| Destination | Estimated delivery | Shipping cost |
|---|---|---|
| Canada | 6 to 12 business days | Calculated at checkout |
| United Kingdom | 7 to 14 business days | Calculated at checkout |
| Australia | 10 to 18 business days | Calculated at checkout |
| New Zealand | 10 to 18 business days | Calculated at checkout |
Delivery estimates begin from the **date of shipment**, not the date of order. Times vary with customs processing, local postal conditions, and public holidays in the destination country. We are not responsible for delays caused by customs clearance.
International shipping is calculated at checkout based on destination and order weight, and shown in full before you confirm. **We do not add fees after checkout.**
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## Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and customs processing fees charged by the destination country. **These are the responsibility of the recipient** and are not included in the product price or shipping charge shown at checkout.
We have no control over these charges and cannot predict their amount. Rough guidance:
- **Canada** — GST/HST and possible duty apply to most imports; a carrier handling fee may be added
- **United Kingdom** — import VAT and possible duty apply
- **Australia** — GST applies to imported goods; the supplier or carrier may collect it
- **New Zealand** — GST applies to imported goods
For accurate figures, contact your local customs authority before ordering.
**If you refuse a parcel because of duties**, the return is treated as a change-of-mind return under our Refund Policy. Original shipping and any duties already incurred are not refundable.
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## Age Restriction
Our Products are for adults aged 18 or over. By ordering you confirm you are 18 or older. We reserve the right to cancel any order where we reasonably believe the purchaser is under 18.
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## Product Availability by Country
Ingredient regulations vary by country. If a Product in your cart cannot be shipped to your selected destination, you'll be told at checkout **before payment is requested**, and the item will need to be removed to complete your order.
This isn't a checkout error — it means we ship only what is legally permitted in your jurisdiction. Availability is reviewed on an ongoing basis and may change as regulations are updated.
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## Order Tracking
Tracking is emailed to you when your order ships. For international orders, tracking detail may become limited once the parcel enters the destination country's postal network — this is normal and doesn't mean anything is wrong.
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## Incorrect Addresses
Please check your shipping address carefully. We are not responsible for parcels sent to an address you entered incorrectly.
If you spot a mistake, email **support@meltinbed.com** immediately. We can usually correct it within the 1-day processing window, but we can't guarantee changes once an order has been dispatched.
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## Lost, Damaged, or Missing Orders
**If your order hasn't arrived:**
- US orders — contact us if it's more than **7 business days** past the estimate
- International orders — contact us if it's more than **14 business days** past the estimate
We'll open a carrier investigation. Where a parcel is confirmed lost, we replace or refund it in full at no cost to you.
**If your order arrives damaged**, email us within **14 days of delivery** with photographs. We'll replace or refund it in full, including shipping, and you won't need to send anything back.
**Risk of loss.** For customers in the UK, Canada, Australia, and New Zealand, goods remain at our risk until they come into your physical possession, as required by the consumer law of your country.
Nothing in this policy limits your statutory rights. See our Refund Policy for full details.
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## Contact
Email: **support@meltinbed.com**
We answer every message within 3 business days.
**Melt**
PalmScale LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
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*We reserve the right to update these terms at any time. The current version is always available at meltinbed.com/policies/shipping-policy.*